PRIVACY AND COOKIE POLICY

Applicability

When it comes to the processing of your personal data, we are the so-called ‘controller’ within the meaning of the General Data Protection Regulation (GDPR). This means that we decide which personal data are processed, for what purpose and in what way.

We are responsible for ensuring that your personal data are processed in accordance with the GDPR, in a proper and careful manner.

This privacy policy applies to all our services and agreements. By using our website or concluding an agreement, you indicate that you accept our privacy policy.

What data do we process?

Personal data is all data that can provide information about an identifiable natural person.

We use and process, among other things, your name, address, telephone number, e-mail address, bank details, purchase history and sporadic data such as wedding or birth dates. We need this data to contact you, to be able to execute and comply with the agreements made with you. We can also use this data to send you informative or commercial messages related to our company. If you visit our website, we may monitor your surfing behaviour via cookies.

What do we do with your data?

We process this data to be able to carry out orders, repairs or other assignments. We only provide this data to others when this is necessary for the execution of the agreement. Think of a repairer, supplier or delivery service. We require these persons to handle this data carefully and only use it for the purpose for which we make it available to them.

Camera images

To protect our property and the safety of our customers, we use visible and possibly invisible security cameras. In the event of any irregularities, we will share these images with the police, the judiciary and third parties, all in line with the law and regulations and the agreements with the Dutch Data Protection Authority.

Newsletter

We like to keep our customers and those who have given permission for this informed and may also use the personal data to send (electronic) newsletters.

Functional, analytical and tracking cookies may be used on our website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.

When you first visited our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. The information generated by the cookies about your use of the website can be transferred to our own servers or those of a third party, such as Google.

Security of personal data

We also believe it is important that your data is safe, which is why we ensure appropriate technical and organizational measures to prevent loss, misuse or theft of your personal data. The data is stored, secured with a password and the people who work with it are bound by confidentiality (statements).

Data retention period

We use the following retention periods for the following (categories) of personal data:

Personal data, 7 years after the last order in connection with the statutory retention period for the tax authorities.

Order history, 7 years after the last order in connection with the statutory retention period for the tax authorities.

Your name, e-mail address and e-mail until your question, complaint or comment has been resolved and processed.

Your name and e-mail address, if you sign up for the newsletter until you unsubscribe from the newsletter.

Personal details, 180 days, For a possible advertisement via Facebook, Instagram or Google.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by Your Sigo and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you.

You can submit a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN).

This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.